Start Date: 1/15/2024 1:00 PM EST
End Date: 1/17/2024 2:00 PM EST
Venue Name: Webinar Series (Zoom)
Maine Health Care Association
Healthcare workers face multiple communication hurdles, including language barriers and varying communication styles/preferences, which can hinder the delivery of quality care in diverse settings. This three part webinar series will provide new insights about individual listening tendencies: what we listen for, what we retain, and what we often miss. Topics for discussion include head, heart and hands listening modalities, benefits and challenges of each, and how they can best be applied. Here's what we intend to cover each day: Building Listening Capacity (Dec. 13th); Occupational Hazards in Listening (Dec. 14th); and Going Forward with More Effective Listening Strategies (Dec. 15th).
- Discover primary and secondary listening modalities.
- Learn the benefits and challenges of each.
- Review strategies for amplifying weakest listening skills.
Kymberly Dakin-Neal is a coach, an author, and Director of Voice Into Learning, LLC. Kym has specialized in effective communication for over two decades. She earned her master’s in Adult Education from the University of Southern Maine. Kym has taught at UNE, USM, Bowdoin, and University of New Hampshire. She currently helps train medical professionals in more productive listening and patient communication. She has served as a mindset coach with Positive Intelligence. Her book “Using Head Heart & Hands Listening in Coach Practice” has just been released by Routledge Publishers
January 15, 16 & 17,
1:00 PM to 2:00 PM
MHCA Member: $99 per person ~ Non-Member: $169 per person
MHCA will use the ZOOM platform to conduct this webinar. If you’re new to Zoom, we encourage you to visit their Help Desk
to learn more about system requirements and preview their free “how to” videos.
A week prior, MHCA will invite all registered participants to complete the form required to register for the Zoom webinar. Once complete, confirmation will be sent to the email you provided, which will include instructions for obtaining handouts and your link to join the session on the day of the program.
To earn a Certificate, you must join the meeting using the link provided. In lieu of sign-in sheets, we will rely on the Attendee Report
provided by the webinar platform (which documents attendee contact information and webinar join/end times). After the series is complete, and attendance verified, certificates will be issued to all eligible participants.
For a printable flyer: Click Here
To register: Click Here
To review MHCA's education policies: Click Here