Event Calendar

Tuesday, April 13, 2021

eLearning ~ Incorporating the Grievance Process into QAPI Activities (WB2104)

Start Date: 4/13/2021 1:00 PM EDT
End Date: 1/13/2021 2:30 PM EST

Venue Name: Web-Based Program

ME  United States 

Organization Name: Maine Health Care Association

Karen Michaud
Email: kmichaud@mehca.org
Phone: (207) 623-1146

MHCA Members are invited to register for our monthly E-Learning Seminars. For details about CEU requirements, process and more, you may refer to the E-Learning Overview. Here are a few highlights for the March session:

Incorporating the Grievance Process into QAPI Activities (WB2104)
Date:     April 13, 2021
Time:    1:00 PM to 2:30 PM
Program Description:  Nursing home residents have the right to voice grievances without worrying about discrimination and/or retaliation. Does your team understand the grievance process and make room for residents/families to report their concerns?  The grievance process is meant to engage residents beyond direct care activities and to incorporate resident voice in improving your care and services before a grievance becomes a State investigation and citation. Bringing a resident’s perspective into your QAPI activities will help you to better understand facility problems and provide you the opportunity to develop person-centered interventions.  This workshop will cover the federal requirements for grievances and how to use QAPI activities to better understand the system and address issues that require action.

How to Register:  The Invitation to Register will be sent to our MEMBER education email list shortly. If you would like to be added to our education email list, please send your contact information to Dianne Chicoine at dchicoine@mehca.org. To register, click on the link (in the Invitation email), complete the online registration, and process your payment through PayPal® at the point of registration.  You do not need a PayPal® account to use this service; you can process your payment as a PayPal guest.

Fee:  $30 per registrant
Web Platform:  This webcast will be hosted LIVE using our ZOOM Webinar subscription. To participate, all you need is an electronic device, internet access and audio capability. If you are new to Zoom, visit their
Help Desk in advance to take advantage of their free tutorials.
If you have questions, feel free to call MHCA at 207.623.1146 or email me at


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