Event Calendar

Tuesday, May 18, 2021

eLearning ~ Rebuilding Consumer Confidence: Strategies for Improving Consumer Relations (WB2105)

Start Date: 5/18/2021 1:00 PM EDT
End Date: 5/18/2021 2:00 PM EDT

Venue Name: Web-Based Program

ME  United States 

Organization Name: Maine Health Care Association

Karen Michaud
Email: kmichaud@mehca.org
Phone: (207) 623-1146

MHCA Members are invited to register for our monthly E-Learning Seminars. For details about CEU requirements, process and more, you may refer to the E-Learning Overview. Here are a few highlights for the May session:

Rebuilding Consumer Confidence: Strategies for Improving Consumer Relations (WB2105)
Date:     May 18, 2021
Time:    1:00 PM to 2:00 PM
Program Description:  For years care centers have battled negative public perception about the quality of health care and supportive services provided in their homes. Given the impact of COVID-19 on this population, it's not hard to imagine why this growing trend is leading to an increase in the demand for alternatives to long-term care. In times like these, it is essential to develop a plan for rebuilding consumer confidence. Winning consumer confidence requires more than a focus on amenities. Building trust requires a confident, consistent, coordinated team approach to customer care and service. This program will focus on the impact of COVID-19 on consumer confidence, how to create a culture that demonstrates commitment to quality care and consumer satisfaction across a broad demographic, crafting and implementing a plan for consumer outreach activities, and more.   
How to Register:  When the details have been finalized, the invitation to register will be sent to our MEMBER education email list. If you would like to be added to our education email list, please send your contact information to Dianne Chicoine at
dchicoine@mehca.org. To register, click on the link (in the invitation), complete the online registration, and process your payment through PayPal®.  You do not need a PayPal® account to use this service; you can process your payment as a PayPal guest.
Fee:  $30 per registrant
Web Platform:  This webcast will be hosted LIVE using our ZOOM Webinar subscription. To participate, all you need is an electronic device, internet access and audio capability. If you are new to Zoom, visit their
Help Desk in advance to take advantage of their free tutorials.
If you have questions, feel free to call MHCA at 207.623.1146 or email me at


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