Handouts ~ MHCA Virtual Leadership Academy

EDUCATION & TRAINING RESOURCES

Maine Health Care Association (MHCA) has posted handouts for our upcoming educational program below. This workshop, and all the related training and education materials contained herein, are the intellectual property of the Association. It is a violation of copyright and intellectual property laws to reproduce, edit and use any these materials without the prior written consent of MHCA. This is standard practice in our industry. Without the prior written consent of the Association, these materials may not be sold or distributed (as developed or subsequently altered). MHCA makes no representation and does not guarantee the accuracy of information contained or referenced in this manual.

MHCA Virtual Leadership Academy

I.  Employee Engagement (April 4, 2023)

• Handout
• Slide Deck
• Direct Report Check-In Form
• Manager Communication Update Form
• Meeting Chat
• Recording (Passcode: 8!V2cwWU)

II.  Employee Accountability (April 18, 2023)

• Handout
• Slide Deck
• Direct Model Discussion Planner
• 31 Ways to Be Exceptional
• Meeting Chat
• Recording (Passcode: K6KMsmy$)

III.  Building Harmony (May 2, 2023)

• Handout
• Slide Deck
• Recording (Passcode: 6Xg++Cd7)

IV.  Service Excellence (May 16, 2023)

• Handout
• Slide Deck
• The Great Patient Interaction
• Service Excellence Guides
  • Nurses & CNAs
  • Dining
  • Activities
  • Housekeeping 
  • Reception
• Recording (Passcode: z=q6m9pp)

V.  Emotional & Relational Intelligence (May 30, 2023)

• Handout
• Slides
• Recording (Passcode: 1b!i=EK3)

VI.  Personal Effectiveness & Replenishment (June 13, 2023)

• Handout
• Slides
• Recording (Passcode:  )