Position Information

The position information for this posting is listed below.
Director of Operations; Private, Non-medical Assisted Living Facilities

Position Summary:

The Director of Private Non-Medical Assisted Living Operations (PNMI) for First Atlantic HealthCare will lead the PNMI operations by providing direction and oversight of overall operations across our A/L facilities. The incumbent is additionally responsible for ensuring that we are providing exceptional quality, outstanding service, sustained resident satisfaction, superior associate engagement, operational efficiency, and strong financial results.

In this role, you will actively attract, motivate, retain and coach PNMI assisted living leaders who direct the day to day operations for each of the programs. You will be responsible for developing and executing the strategic business plans that optimize each PNMI program.

Other specific duties will include oversight and development of program operating budgets and performance plans, implementation of effective operation systems and processes, and maintenance of effective communication strategies.

Essential Duties and Responsibilities

  • Accountable for communities’ operational, financial and quality performance.
  • Provide strategic input, planning and direction relevant to the PNMI programs served.
  • Successfully execute business development strategies and direct short and long-term planning to support the company culture, and operational, budgetary and census goals.
  • Provide assistance with difficult situations/respond promptly to emergency situations.
  • Supports Administrator/Executive Director as they lead care teams
  • Travel regularly for inspections at assigned PNMIs to ensure compliance with state and local laws & regulations, and adherence to organizational standards and policies.
  • Responsible for Resident satisfaction goals at assigned PNMIs
  • Review and assist with development of appropriate plans of correction for deficiencies noted during survey inspections.
  • Function as the principal executive of the assigned communities in the absence of leadership.
  • Establish and maintain favorable culture, and implement policies, procedures and processes in accordance with company standards and guidelines.
  • Oversee recruiting strategies, hiring practices and training to ensure high quality teams at all assigned communities. Ensure appropriate staffing at all communities.

Qualified Skills:

  • Bachelor’s degree in Healthcare Administration, Hospitality Management or Business preferred.
  • Current Administrator’s License required.
  • Minimum of 5+ years progressive experience in a Senior leadership role specifically with AL, budgetary/ financial and operational responsibilities as well as multi-property supervision.
  • Strong understanding of state and local regulations for assisted living and memory care desired.
  • Exceptional operational, budgetary and fiscal management skills with proven track-record in meeting NOI expectations and profitability.
  • Solid working knowledge of business development, marketing, strategic planning.
  • Strong leadership, coaching and mentoring skills.
  • Strong critical thinking, problem-solving and interpersonal skills.
Position: Director of Operations; Private, Non-medical Assisted Living Facilities
Organization: First Atlantic Healthcare
Location: South Portland,  ME 
United States
Posting Start Date: 12/28/2021
Date Posted: 12/28/2021
Status: This listing expires on: 3/28/2022
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Organization Information
First Atlantic Healthcare

South Portland,  ME 04106
United States
Terri-Ann Boisvert