Resource Center / FAQ
Welcome to MHCA’s website
Frequently Asked Questions:
The Member Portal:
Membership
Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest, if you would like to learn more about Maine Health Care Association membership, please click here.
Member Portal
Q: This is my first time signing into the new Member Portal system. How do I access my account?
A: The primary account holder (facility administrator, company executive or designated individual) must log in to the Member Portal first. If you are the primary account holder, follow directions in the question below. If you are not the primary account holder, please contact the primary account holder at your organization to be added to your organization’s profile. Directions to add new employees to an account can be found below.
Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login. If you do not know your username and password, click here. You will be prompted to enter the email address associated with your account and verify that you are not a robot. MHCA uses your work email address. Click on Retrieve Username and Password button. This will generate an email with a temporary username that is NOT your email address and password. Use these temporary items to login again in the upper right corner. You will then be prompted to update your username, which is your work email address. Hit submit. You will be prompted to login using your email address and temporary password. You will then be prompted to reset your password. Members may opt to save login credentials so they don't have to enter them the next time they visit the site.
Q: How do I change my communication preferences in my profile?
A: All member accounts are preset to receive all MHCA communications. If you check “no” in your profile, you will no longer receive any communication from MHCA. To manage your preferences, please contact the Association office (207.623.1146) or email dchicoine@mehca.org.
Q. How do I add my profile to the Maine Health Care Association online member directory?
A: The online member directory includes all MHCA members except for Associate Personal members. Our Associate Organizational members are in the online directory and featured on their own separate page.
Q: How do I add new employees to my organization/company's membership?
A: To add new employees to your organization/company's existing membership with Maine Health Care Association, click on "My Associates" in the member portal menu.
Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the associate has not already been added.
Click on "Add an Affiliate" or "Add a Representative" to add an employee to your account. Employees must be entered as one of these two types. Each type has different levels of permission within the member portal:
Affiliate: Can add, manage, and delete employee profiles within the company when logged in
Representative: Can only manage their own profile, and cannot see other's information when logged in
Please enter employees according to what privileges apply to them.
Note: For each Affiliate or Representative that you add to your account, their username must be their email address. Once added to the account, guide them to the Forgot Password login so that they can enter their email address and submit to receive an email with their temporary password.
Q: How do I delete or change an employee’s profile?
A: If you are the Primary or Affiliate contact for the organization/company, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact. Representatives are only able to manage their own profile.
Q: How can I renew my membership online?
A: When prompted by MHCA, Associate Personal, Associate Organizational and Home Health Care members will be able to renew MHCA membership online. For member providers (assisted living and nursing facilities), dues invoices will be mailed in September.
Username & Password Assistance
Q: I do not know my username and password.
A: If you are a current member of Maine Health Care Association, you can retrieve your username and a temporary password via email by clicking here to retrieve your username and password. You will be prompted to enter the email address associated with your account and verify that you are not a robot. MHCA uses your work email address. Click on Retrieve Username and Password button. This will generate an email with a temporary username that is NOT your email address and password. Use these temporary items to login again in the upper right corner. You will then be prompted to update your username, which is your work email address. Hit submit. You will be prompted to login using your email address and temporary password. You will then be prompted to reset your password. Members may opt to save login credentials so they don't have to enter them the next time they visit the site.
You may also contact MHCA for assistance at 207.623.1146.
Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file, please contact the MHCA office by calling 207.623.1146 or submit your question to us by email here.
Q: I received an email containing my username and password, what next?
A: Please proceed to the login page and type in the username and password.
Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. You may also contact MHCA for assistance at 207.623.1146.
Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish, but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.
Q: How often do I need to update/change my password?
A: The system does not require a password reset on a regular interval. Members may change passwords anytime after your account has been activated for the first time. MHCA staff does not have access to your password. If you forget your password, please click here to reset.