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Upcoming iQIES Service Center Hold Times

Due to the Payroll Based Journal (PBJ) quarterly deadline, the iQIES Service Center is projecting an increase in the volume of calls and emails between April 1, 2024, and May 15, 2024. 
 
You can contact the CCSQ Service Center. 
  • You can schedule a call with a Service Center Representative at a time that best works for you! Just go to the CCSQ Support Central page and click on Schedule a Call. 
 
  • The Support Central Chat feature, CARL, is another option to use for assistance. To contact the Service Center via Chat, you will need to go to the CCSQ Support Central page and click on the Chat icon in the lower right area: 
 
Please contact the iQIES Service Center by email: iqies@cms.hhs.gov or by phone: 1-800-339-9313. Or to create a new ticket online, track an existing ticket, or recover your HARP password account, please use our CCSQ Support Central: Self-Service Portal.
 
Staff Contact: mcarland@mehca.org