CrowdStrike Disruption Possible Delay in Processing Claims

• By: Angela Westhoff
• On: 07/25/2024 16:33:54
• In: Legislative/Government Affairs

As you likely know, on Friday, July 19, a routine but defective automated cybersecurity software update deployed to certain Windows-based computer systems created worldwide infrastructure disruptions to airlines, mass transit, emergency response, financial, healthcare, and other systems. 

As a result of this, Maine Integrated Health Management Solution (MIHMS) applications were temporarily unavailable, and some claims were not able to process through the financial cycle, but these claims will be processed to pay this week.

National experts note this was not a cybersecurity incident like the Change Healthcare incident in February. The CrowdStrike outage appears to have disrupted some electronic health records (EHRs) and claims processing operations, but only for a short period of time. Additionally, no personal health information was compromised.

If you have any questions about the status of your claim or have financial concerns regarding your ability to wait an additional week for payment, you can contact your MaineCare Provider Relations Specialist. 

Staff contact: awesthoff@mehca.org