KEPRO Releases Updated Appeals Notification System

MHCA is happy to share that Kepro has announced a revamped notification system for appeal determinations. In addition to Kepro's online case status tool, which provides real-time updates showing where the appeal is in the review process, providers will now receive automated faxes with immediate notification of appeal determinations within 30 minutes of Kepro notifying the beneficiary or their family.

Moving forward, telephone notification will be made to Medicare beneficiaries only. This streamlined approach will continue to provide instant communication to keep providers informed during the review process through fax notification.

Please note – determination letters will be sent to the fax number used for the medical record request.
Keep your organization's contact information up-to-date.
Bookmark Kepro's online case status tool for 24/7 access to appeal status.

Please contact Kepro's Helpline with any questions. Find the toll-free number for your state at
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